Frequently Asked Questions

We source from global fulfillment partners — primarily high-quality manufacturers in Asia, America and Europe. Every product is selected by our team based on ingredients, reviews, and our own testing. We don't accept average.

We ship directly from our fulfillment partners worldwide. This is how we keep prices fair and offer global shipping — we're honest about it. We're a small, AI-native brand built in 2026, and we believe transparency is part of the product.

Standard delivery is 7–20 business days depending on your location. We ship worldwide. You'll receive a tracking number by email once your order ships.

30 days, no questions asked. If you're not satisfied, contact us at hello@benovadrop.com and we'll arrange a full refund or exchange. We stand behind every product we sell. Check the Return and Refund Policies for more information.

Yes. Every product we sell is genuine and selected for quality. We personally review ingredients, sourcing, and customer feedback before adding anything to our catalog. If we wouldn't use it, it doesn't ship.

Our team — guided by our AI characters Aelia and Aelon. We use AI tools to research, evaluate, and shortlist. Then we make the final call. It's a small, intentional process — not a catalog dump.

All prices are listed in USD (US Dollars) unless your local currency is shown at checkout. International customers may see currency conversion at the payment step.

Once your order ships, you'll receive a confirmation email with a tracking link. If you don't receive it within 3 business days of ordering, check your spam folder or contact us at hello@benovadrop.com.