Terms of service

Last updated: April 29, 2026

OVERVIEW

Welcome to Be Nova Drop! The terms "we", "us" and "our" refer to Be Nova Drop. Be Nova Drop operates this store and website, including all related information, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the "Services"). Be Nova Drop is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy and Refund Policy. If you do not agree to these Terms, you should not use or access our Services.

⚠️ IMPORTANT: These Terms do not remove your legal consumer protection rights. See Section 18 (Your Legal Rights) for details.

SECTION 1 - ACCESS AND ACCOUNT

Age Requirement

By agreeing to these Terms, you represent that:

You are at least 18 years of age
You are of legal age in your state, province, or country
You have the legal authority to enter into this agreement

Account Responsibility

You are solely responsible for:

Maintaining the security of your account credentials
All activity and purchases under your account
Keeping your password confidential
Notifying us immediately of unauthorized access

Account Security

You agree:

Not to share your account information with others
Not to use another person's account without permission
Not to create multiple accounts to circumvent our rules
To notify us immediately of any unauthorized use

If you suspect unauthorized access, email: hello@benovadrop.com immediately.

SECTION 2 - OUR PRODUCTS & CURATION

Quality & Honesty

We curate all products with intention and honesty:

✅ All products are sourced from trusted suppliers
✅ We test and verify products before offering them
✅ All products meet our quality standards
✅ Products are intended for personal use only

Product Descriptions & Images

We make every effort to be accurate:

Product descriptions are as accurate as possible
Images are representative of actual products
Colors may vary slightly due to device display differences
We cannot guarantee perfect color accuracy on all screens

If a product doesn't match the description, contact us immediately at hello@benovadrop.com for a replacement or refund.

Changes to Products

✅ Product descriptions may be updated anytime
✅ Prices may change without notice
✅ We may discontinue products at any time
✅ We may limit quantities per customer

Changes apply only to future orders, not existing ones.

SECTION 3 - ORDERS & ACCEPTANCE

Order Process

You submit an order
We review and verify the order
We confirm acceptance via email
Payment is processed
Order is sent to fulfillment

Your order is not binding until we confirm acceptance.

Right to Decline Orders

We reserve the right to decline any order for any reason, including:

✅ Suspected fraud or illegal activity
✅ Violation of these Terms of Service
✅ Payment processing issues
✅ Suspected abuse of our system
✅ Billing address concerns
✅ For any reason or no reason

If we decline, we'll email you within 24 hours with an explanation.

Returns & Refunds

Purchases are subject to our Refund Policy
See: Refund & Return Policy (separate document)
Your money-back guarantee: 30 days
Email: hello@benovadrop.com to start

SECTION 4 - PRICES AND BILLING

Pricing

Prices are subject to change without notice
Prices displayed at checkout are the prices you pay
Past prices do not guarantee future prices
We reserve the right to correct pricing errors

Taxes & Customs

Prices shown do NOT include taxes or duties (unless stated)
Sales tax may be added at checkout (varies by location)
International customers may owe customs/import duties
You are responsible for these additional costs
We cannot guarantee or control customs decisions

Payment Information

You represent that:

Any payment information you provide is accurate and true
You are authorized to use the payment method
You are not using stolen or fraudulent payment information

Billing Problems

Be Nova Drop is not responsible for declined payments
Contact your financial institution for billing issues
We'll work with you if there are processing problems
Email: hello@benovadrop.com for billing support

Promotional Codes & Discounts

✅ Discount codes are valid as stated
✅ One code per order (unless stated otherwise)
✅ Codes cannot be combined (unless stated)
✅ Codes may expire without notice
✅ We reserve the right to revoke any code
✅ Misuse may result in order cancellation

SECTION 5 - SHIPPING AND DELIVERY

Shipping Coverage

We ship worldwide:

✅ Free shipping on orders over $50 USD (or equivalent)
✅ Standard delivery: 7-20 business days (estimate)
✅ Express shipping available at checkout (additional fee)
✅ Some locations may have restrictions

Delivery Timeline

Important:

All delivery times are estimates, NOT guarantees
We are NOT liable for delays caused by:
- Shipping carriers
- International customs processing
- Weather, strikes, or natural disasters
- Government delays or restrictions
- Events outside our control

Typical timeline:

Processing: 1-3 business days
In transit: 7-20 business days (varies by location)
Customs clearance: 0-7+ business days (varies)

Risk of Loss

Once we transfer the package to the carrier, risk of loss passes to you
You are responsible for insurance if you choose it
We recommend signature confirmation for high-value orders
We will help coordinate with carriers if needed

Your Responsibility

You must provide:

✅ Accurate shipping address
✅ Complete name and address
✅ Any special delivery instructions
✅ Contact information for delivery

We are not responsible for:

❌ Orders shipped to wrong address (your responsibility)
❌ Undeliverable addresses
❌ Refused deliveries
❌ Packages left in unsafe locations

Customs & Import Taxes

You are responsible for any customs duties or taxes
We cannot control or predict customs decisions
Your country's customs office determines duties
We cannot refund customs or import fees

Lost or Damaged Shipments

Contact us immediately if your package:

❌ Doesn't arrive (after estimated delivery time)
❌ Arrives damaged
❌ Shows signs of tampering

What to do:

Email: hello@benovadrop.com with:
- Order number
- Tracking number
- Photos of damage (if applicable)
- Expected delivery date
We will:
- ✅ File a claim with the carrier
- ✅ Investigate with the shipping company
- ✅ Reship or refund (your choice)
- ✅ Keep you updated
Timeline: 30-60 days (carrier dependent)

SECTION 6 - INTELLECTUAL PROPERTY

Our Rights

All content on this site is owned by Be Nova Drop or our licensors:

✅ Text, graphics, logos, images, videos
✅ Product descriptions and photos
✅ Design, layout, and appearance
✅ Trademarks and brand names
✅ All protected by copyright and IP laws

Your Restrictions

You may NOT:

❌ Reproduce or distribute our content without permission
❌ Copy product descriptions for competing purposes
❌ Use our logos or trademarks without authorization
❌ Scrape our site for data
❌ Create derivative works without permission
❌ Claim our content as your own

Limited License

We grant you a limited license to:

✅ View and download content for personal use
✅ Share links to our products (with attribution)
✅ Use screenshots for reviews (with disclosure)

Contact us for other uses: hello@benovadrop.com

SECTION 7 - THIRD-PARTY LINKS & TOOLS

Third-Party Content

We may provide:

✅ Links to external websites
✅ Third-party tools (tracking, payment, etc.)
✅ Social media buttons
✅ Partner links and resources

Important:

We are NOT responsible for third-party content
We are NOT responsible for third-party practices
Use third-party links at your own risk
Review their privacy policies and terms

Affiliations

We are NOT affiliated with most third parties
We ARE affiliated with Shopify (our platform)
We ARE affiliated with our payment processors
Some links may be affiliate links (we'll disclose)

Third-Party Disclaimer

Third-party sites may collect your data
Third-party policies apply to their sites
We cannot control what they do
Use caution with third parties

SECTION 8 - ERRORS AND OMISSIONS

We Reserve the Right To:

✅ Correct typographical errors on the site
✅ Update product descriptions anytime
✅ Correct pricing errors
✅ Update availability information
✅ Adjust product information without notice

If We Find an Error:

Price error: We may cancel or adjust the order
Description error: We'll notify you before shipping
Stock error: We'll notify you if unable to fulfill

Your Recourse:

If there's an error in your order:

Contact us immediately: hello@benovadrop.com
We'll evaluate the situation
We'll offer fair options:
- Cancel and full refund
- Wait for corrected version
- Accept as-is with partial refund
- Other solutions

SECTION 9 - PROHIBITED USES

You are prohibited from using our site or services for:

❌ Any unlawful purpose or illegal activity
❌ Infringing on our intellectual property rights
❌ Harassing, abusing, threatening, or harming others
❌ Uploading viruses, malware, or malicious code
❌ Collecting personal information of others without consent
❌ Spamming, phishing, or fraudulent activity
❌ Reverse engineering or accessing source code
❌ Bypassing security measures or authentication
❌ Interfering with site operations
❌ Impersonating others or misrepresenting identity

Violations may result in:

✅ Immediate account termination
✅ Order cancellation
✅ Legal action
✅ Report to authorities

SECTION 10 - BOTS, AGENTS, AND AUTOMATED ACCESS

Prohibited

No software, bot, agent, or AI tool may access our Services for:

❌ Scraping data or unauthorized collection
❌ Automated purchasing or order manipulation
❌ Price monitoring or competitive intelligence
❌ Automated account creation
❌ Inventory manipulation
❌ Circumventing purchase limits

Authorized Access

Authorized automation (e.g., Shopify, PayPal integrations) must:

✅ Identify clearly in request headers
✅ Comply with rate limits
✅ Not interfere with site operations
✅ Follow all applicable terms

Violations

Unauthorized automated access may result in:

✅ Immediate account termination
✅ Legal action
✅ IP blocking
✅ Report to authorities

SECTION 11 - LIABILITY & WARRANTIES

Disclaimer of Warranties

The services and products are provided "as is" and "as available".

We make NO warranties, express or implied, about:

✅ Product quality (except defects)
✅ Product fitness for purpose
✅ Product accuracy to description
✅ Site uptime or availability
✅ Site security
✅ Third-party services

Limitation of Liability

We ARE LIABLE for:

✅ Personal injury from defective products (our negligence)
✅ Death or serious harm from our negligence
✅ Breaching consumer protection laws
✅ Fraud or intentional misconduct
✅ Loss you directly suffer from our breach

We are NOT LIABLE for:

❌ Indirect damages (lost profits, lost data, lost opportunity)
❌ Consequential damages
❌ Punitive damages
❌ Third-party conduct
❌ Site downtime or technical issues
❌ Shipping delays or carrier issues
❌ Customs delays or import duties

Maximum Liability

Except where prohibited by law, our maximum liability is limited to:

The amount you paid for the product, OR
$100 USD, whichever is greater

This does NOT apply to:

Personal injury or death
Consumer protection law violations
Fraud or intentional misconduct

SECTION 12 - INDEMNIFICATION

You agree to indemnify (protect and defend) Be Nova Drop from any claims, damages, or losses arising from:

✅ Your violation of these Terms
✅ Your violation of any law
✅ Your use of our Services
✅ Your violation of intellectual property rights
✅ Your negligence or misconduct

This means: You pay for legal defense if you violate this agreement and we're sued.

SECTION 13 - GOVERNING LAW & DISPUTE RESOLUTION

Governing Law

These Terms are governed by:

For Australian customers: Laws of New South Wales, Australia
For UK/EU customers: Consumer law of your country applies (we cannot override)
For US customers: US Federal law + your state law applies
For Canadian customers: Consumer law of your province applies
For others: Your local consumer protection law applies

Important

Your consumer protection laws CANNOT be waived
If your country's law is stronger = your law applies
If our terms are stronger = our terms apply
You always get the better deal

Dispute Resolution

Step 1: Contact Us

Email: hello@benovadrop.com
Subject: "Dispute Resolution"
We'll respond within 30 days with a fair offer

Step 2: Negotiation

We'll work with you in good faith
We may suggest solutions
We'll try to resolve fairly

Step 3: Escalation (If Needed)

You can request mediation (optional)
We may suggest a neutral third party
Or you can pursue legal action in your country's courts

Jurisdiction

Disputes will be resolved in YOUR jurisdiction first (where you live)
Australian customers: Can bring claims in NSW courts OR their local courts
UK/EU customers: Can bring claims in YOUR country's courts
US customers: Can bring claims in your state courts
Canadian customers: Can bring claims in your province courts

SECTION 14 - MODIFICATIONS TO TERMS

We Can Change These Terms

✅ We may modify Terms at any time
✅ Changes apply to future orders only
✅ Existing orders not affected
✅ We'll update the "Last updated" date

Material Changes

For major changes, we will:

✅ Email you the changes
✅ Give you 30 days notice
✅ Let you accept or decline
✅ Your continued use = acceptance

SECTION 15 - SEVERABILITY

If any part of these Terms is found unenforceable by a court:

✅ That part is removed
✅ The rest of the Terms remain valid
✅ The Terms continue to apply

SECTION 16 - ENTIRE AGREEMENT

These Terms of Service, together with:

✅ Privacy Policy
✅ Refund & Return Policy
✅ Shipping Policy
✅ Any other policies we publish

...constitute the entire agreement between you and Be Nova Drop.

SECTION 17 - CONTACT INFORMATION

Questions About These Terms

📧 Email: hello@benovadrop.com Subject: "Terms of Service Question" Response time: Within 24 hours

Mailing Address

Be Nova Drop Premium Skincare, Self-Care & Lifestyle 15/25-27 Belmont Avenue, NSW, 2065, Australia

Website: benovadrop.com

SECTION 18 - YOUR LEGAL RIGHTS (CANNOT BE REMOVED)

🇺🇸 USA

Consumer protection laws apply automatically
You have federal and state consumer rights
Nothing in these Terms removes those rights

🇬🇧 UK

Consumer Rights Act 2015 applies automatically
You have statutory consumer guarantees
These cannot be waived
See our Refund Policy for details

🇪🇺 EU

Consumer Rights Directive applies
14-day withdrawal right applies
2-year non-conformity period applies
These cannot be waived

🇦🇺 AUSTRALIA

Australian Consumer Law applies automatically
You have statutory guarantees
We cannot limit your ACL rights
These apply regardless of our Terms

🇳🇿 NEW ZEALAND

Consumer Guarantees Act applies automatically
You have minimum 6-month guarantees
These cannot be limited or excluded
These apply automatically

🇨🇦 CANADA

Provincial consumer protection laws apply
You have statutory consumer rights
These apply automatically

FINAL COMMITMENT

We're committed to:

✅ Providing quality, curated products
✅ Treating you fairly
✅ Responding quickly to issues
✅ Respecting your consumer rights
✅ Being transparent about our practices

If something doesn't seem fair, email us: hello@benovadrop.com

We'll work it out with you.

Last Updated: April 29, 2026 Next Review: Every 3 months (quarterly) Effective for: All Be Nova Drop customers worldwide

Thank you for choosing Be Nova Drop. We're committed to providing a premium, intentional shopping experience.

Country/region