Shipping policy

SHIPPING POLICY

Last updated: April 29, 2026

OVERVIEW

At Be Nova Drop, we ship worldwide. Our goal is to deliver your order safely and on time.

Everything starts with an email: hello@benovadrop.com Response time: Within 24 hours

SHIPPING COVERAGE

We ship to most countries worldwide:

  • ✅ United States
  • ✅ United Kingdom
  • ✅ Canada
  • ✅ Australia
  • ✅ New Zealand
  • ✅ European Union (all countries)
  • ✅ Most countries globally

Countries we don't ship to: For countries not listed, please email hello@benovadrop.com to inquire.

SHIPPING RATES & OPTIONS

Free Worldwide Shipping

  • ✅ Orders over $75 USD = Free worldwide shipping
  • ✅ Includes tracking
  • ✅ Standard delivery time applies
  • ✅ Preferred option

Standard Shipping

  • Available to all locations
  • Flat rate (varies by location)
  • 7–25 business days (estimate)
  • Includes tracking

Express Shipping

  • Available at checkout for selected countries
  • Additional fee applies
  • Faster delivery (varies by location)

DELIVERY TIMEFRAMES

All timeframes are estimates, not guarantees.

Processing Time

  • 1–3 business days after order confirmation
  • Monday–Friday processing (excluding public holidays)
  • Orders placed on weekends processed next Monday

Shipping Time (from warehouse to your door)

Region Timeframe
USA 7–12 business days
UK / Canada / Australia 8–15 business days
Europe 10–18 business days
Rest of World 15–25 business days

Total Timeline

  • Processing: 1–3 days
  • Shipping: 7–25 days (varies by location)
  • Total: 8–28 days (typical range)

Note: These are estimates based on carrier performance. Actual delivery varies.

TRACKING YOUR ORDER

Order Confirmation Email

You'll receive:

  • Order number
  • Items ordered
  • Total price
  • Estimated delivery date

Shipment Notification

Within 1–3 business days:

  • Tracking number
  • Carrier information (DHL, FedEx, etc.)
  • Estimated delivery date
  • Link to track package

Tracking Updates

  • Tracking may take 2–5 business days to update in carrier system
  • You can track using the link in your email
  • Or visit carrier's website directly with tracking number

If Tracking Doesn't Work

  • Email: hello@benovadrop.com with order number
  • We'll investigate and provide update

FACTORS AFFECTING DELIVERY

Delays may occur due to:

  • ✅ Customs processing (international orders)
  • ✅ Seasonal peaks (holidays, high-volume periods)
  • ✅ Weather or natural disasters
  • ✅ Carrier delays or disruptions
  • ✅ International border processing
  • ✅ Government restrictions
  • ✅ Events outside our control

We are NOT liable for delays beyond our control.

However, if your package is significantly delayed:

  • Email: hello@benovadrop.com
  • We'll investigate with carrier
  • We'll provide updates and options

CUSTOMS, DUTIES & TAXES

International Orders

When your order crosses international borders, you may owe:

  • Customs duties
  • Import taxes
  • VAT (in some countries)
  • Tariffs

Important

  • You are responsible for any customs fees
  • Be Nova Drop does NOT pay customs duties
  • Your country's customs office determines fees
  • Fees are not our responsibility
  • We cannot predict or control customs decisions

EU Customers

  • VAT is included in the product price (already paid)
  • No additional VAT at delivery
  • Exception: Customs from outside EU may apply

Non-EU International Customers

  • Check with your local customs office
  • You may owe import duties on arrival
  • Fees vary by country and product value
  • We recommend checking before ordering

SHIPPING ADDRESS

Your Responsibility

You must provide:

  • ✅ Accurate shipping address
  • ✅ Complete name and address
  • ✅ Correct country and postal code
  • ✅ Any special delivery instructions

If Address Is Incorrect

  • Contact us within 24 hours of order
  • Email: hello@benovadrop.com
  • Include order number and correct address
  • We'll attempt to change address before shipping

If We Cannot Change Address

  • We ship to address provided
  • You may contact carrier to redirect
  • If undeliverable, package returns to us
  • We can reship to correct address (additional cost may apply)

Delivery Location

We ship to:

  • ✅ Street addresses
  • ✅ Apartment buildings
  • ✅ Business addresses
  • ✅ PO boxes (where carrier allows)

RISK OF LOSS

Once we hand package to carrier, risk of loss passes to you.

This means:

  • You own the package from that point forward
  • You may want insurance for high-value orders
  • Carrier assumes responsibility, not Be Nova Drop
  • We help coordinate with carrier for lost/damaged packages

LOST, DAMAGED & STOLEN PACKAGES

Damaged Package

If you receive your order damaged:

  1. Contact us immediately:

    • Email: hello@benovadrop.com
    • Include: Order number, photos of damage
    • Include: Tracking number

  2. We will:

    • ✅ File claim with carrier
    • ✅ Investigate with carrier
    • ✅ Provide replacement or refund
    • ✅ Cover all costs (defective = our responsibility)

  3. Timeline: 10–30 business days (carrier dependent)

Important: Keep packaging and damaged goods for claim.

Lost Package

If your package doesn't arrive:

  1. Wait for estimated delivery date (add 5 extra days)

  2. Contact us if still not arrived:

    • Email: hello@benovadrop.com
    • Include: Tracking number, order number, date ordered

  3. We will:

    • ✅ File claim with carrier
    • ✅ Investigate with carrier
    • ✅ Reship or refund (your choice)
    • ✅ Keep you updated

  4. Timeline: 30–60 days (carrier dependent)

Stolen Package

If package shows delivered but you didn't receive it:

  1. Contact carrier immediately (don't wait)

    • Use tracking number
    • Report as stolen/missing
    • File claim with carrier

  2. Contact us:

    • Email: hello@benovadrop.com
    • Include: Tracking number, order number
    • Explain situation

  3. We will:

    • ✅ Assist filing claim
    • ✅ Reship or refund

Recommendation: Request signature confirmation for peace of mind.

DELIVERY ATTEMPTS & SPECIAL REQUESTS

Delivery Attempts

Carriers typically attempt delivery 1–3 times before returning package.

If not available:

  • Carrier leaves notice with instructions
  • You can arrange redelivery or pickup
  • You may be able to hold for pickup at facility

Special Delivery Requests

You can request:

  • ✅ Signature required
  • ✅ Specific delivery instructions
  • ✅ Pickup from carrier location
  • ✅ Delivery to specific location

How: Add special instructions at checkout OR email hello@benovadrop.com

Note: Carrier may charge extra for special requests.

REROUTING & DELIVERY CHANGES

After Package Ships

You may be able to:

  • Redirect delivery address
  • Reschedule delivery
  • Request signature
  • Arrange pickup

How

  1. Contact carrier directly (use tracking number)
  2. Some changes free, some have fees
  3. Contact us for help: hello@benovadrop.com

Important: We are NOT responsible for rerouting fees.

RETURNS SHIPPING

For Returns/Refunds

See our Refund & Return Policy for details.

Summary:

  • Unopened beauty products = returnable within 30 days
  • Tools = may be tested, returnable within 30 days
  • Defective products = we cover return shipping
  • Other returns = varies (email for evaluation)

For return shipping instructions:

  • Email: hello@benovadrop.com with order number
  • Include reason for return
  • We'll provide shipping instructions

CONTACT US

Shipping Questions

📧 Email: hello@benovadrop.com Response time: Within 24 hours

Include:

  • Order number
  • Your question or issue
  • Tracking number (if applicable)

Common Issues

"Where is my order?"

  • Check your email for tracking number
  • Use tracking number to check carrier website
  • If not arrived by estimated date, email us

"My tracking doesn't work"

  • Wait 2–5 business days for update
  • Then email: hello@benovadrop.com

"Package arrived damaged"

  • Contact us immediately with photos
  • Email: hello@benovadrop.com

"Package is lost"

  • Wait for estimated delivery date + 5 days
  • Contact us: hello@benovadrop.com
  • We'll file claim with carrier

"I need to change address"

  • Contact us within 24 hours: hello@benovadrop.com
  • May not be possible if already shipped
  • We'll do our best to help

"How much are customs fees?"

  • We cannot predict customs fees
  • Contact your local customs office
  • Not our responsibility

IMPORTANT NOTES

We Are NOT Liable For

  • ❌ Delays beyond our control (weather, customs, carrier)
  • ❌ Customs duties or import taxes
  • ❌ Lost packages (after claim process completes)
  • ❌ Stolen packages from porch/delivery location
  • ❌ Rerouting fees
  • ❌ Special delivery request fees

We ARE Responsible For

  • ✅ Accurate shipping information
  • ✅ Quality packaging
  • ✅ Timely processing (1–3 days)
  • ✅ Accurate tracking
  • ✅ Investigating lost/damaged claims
  • ✅ Refunding or reshipping (if lost/damaged)

POLICY LINKS

  • Refund & Return Policy: https://benovadrop.com/policies/refund-policy
  • Privacy Policy: https://benovadrop.com/policies/privacy-policy
  • Terms of Service: https://benovadrop.com/policies/terms-of-service
  • Contact Us: https://benovadrop.com/pages/contact-us

UPDATES TO THIS POLICY

We may update this Shipping Policy. Material changes will be posted with updated date.

Last Updated: April 29, 2026

Questions? Email hello@benovadrop.com